Refund Policy

At Infinite Insight, we are committed to providing high-quality financial consulting and bookkeeping services that deliver value to our clients. Because our work involves customized analysis, strategy, and time investment, we maintain the following refund policy.

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1. Consultations

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Initial consultations are complimentary and carry no obligation. Once services are agreed upon and an engagement begins, fees associated with those services are considered final unless otherwise specified in writing.

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2. Service Fees

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Due to the personalized nature of our consulting and financial advisory work, all fees for ongoing or completed services are non-refundable.
However, if you believe a billing error or service issue has occurred, please contact us within 7 business days of your invoice date so we can review the situation and make corrections if appropriate.

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3. Deposits and Retainers

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Some engagements may require an upfront deposit or retainer to secure your service start date.

• Retainers are applied toward your final invoice unless otherwise stated.

• Deposits are non-refundable once project work or scheduling has begun, as this time is reserved exclusively for your engagement.

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4. Cancellations and Rescheduling

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If you need to cancel or reschedule a consultation or meeting, please notify us at least 24 hours in advance. Missed or late cancellations may result in a forfeiture of the scheduled session or a rescheduling fee.

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5. Exceptional Circumstances

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Refund requests due to unforeseen or exceptional circumstances (e.g., serious illness or significant business disruption) will be reviewed on a case-by-case basis. Infinite Insight reserves the right to make exceptions at its sole discretion.

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6. Contact Us

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If you have questions or would like to discuss a possible refund or billing issue, please contact us:

Infinite Insight
Email: info@infiniteinsight.biz
Website: www.infiniteinsight.biz
Location: Tennessee, United States